Shipping policy

Shipping Policy – By Marilyn

Effective Date: [Insert Date]

Thank you for shopping with By Marilyn! Below you'll find everything you need to know about how we handle shipping and delivery.

1. Processing Times

  • Orders are processed within 1–3 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed the next working day.

  • Custom or made-to-order items may take slightly longer – details will be shown on the product page.

2. Shipping Within the UK

We currently ship throughout the United Kingdom using trusted carriers such as Royal Mail and other courier services.

Shipping Options:

Service Estimated Delivery Time Cost
Royal Mail 2nd Class 2–4 working days Free or £X.XX
Royal Mail 1st Class 1–2 working days £X.XX
Tracked Delivery 1–2 working days £X.XX

Note: Delivery times are estimates and may vary during busy periods or due to unforeseen delays.

3. International Shipping

Currently, we [do/do not] offer international shipping.

✅ If you plan to ship internationally, add:
We ship to selected countries. Shipping charges and delivery times vary by location and will be calculated at checkout.

❌ If you don't ship internationally, add:
We currently ship within the United Kingdom only. We hope to expand internationally in the near future.

4. Tracking Your Order

  • If you select a tracked shipping option, you will receive a tracking number via email once your order has been dispatched.

  • Standard services may not include tracking.

5. Shipping Delays

While we do our best to deliver on time, shipping delays may occur due to:

  • Postal service disruptions

  • Bad weather or strikes

  • High seasonal demand (e.g. Christmas)

We are not responsible for delays outside of our control but will always do our best to keep you informed.

6. Delivery Issues

  • Please ensure your shipping address is correct at checkout. We cannot redirect orders once dispatched.

  • If your parcel is returned to us due to an incorrect or incomplete address, we can re-send it, but a re-delivery fee may apply.

7. Lost or Damaged Items

  • If your order has not arrived within 10 working days (UK), please contact us so we can investigate.

  • If your order arrives damaged, please contact us within 48 hours with a clear photo of the item and packaging.

8. Contact Us

For shipping questions, please reach out:

📧 Email: [YourEmail@example.com]
📍 Address (if applicable)