Terms of service

Terms of Service – By Marilyn

Effective Date: [13 May, 2025]

Welcome to By Marilyn. These Terms of Service govern your use of our website and services. By placing an order with us or using our website, you agree to these terms in full.

1. About Us

By Marilyn is a UK-based online retailer offering hair accessories, human hair products, stickers, scrunchies, and more. If you have any questions, you can contact us at:

📧 Email: [YourEmail@example.com]
📍 Business Address (if applicable)

2. Use of Our Website

You agree:

  • To use this website only for lawful purposes.

  • Not to attempt to access another user’s account or personal data.

  • Not to upload or distribute harmful software or malicious content.

We reserve the right to suspend or terminate your access if you breach these terms.

3. Products & Descriptions

We make every effort to ensure that product images, descriptions, and prices are accurate. However, slight variations (e.g., in colour or texture) may occur, particularly with human hair products and handmade items.

If an error in pricing or description is discovered, we will contact you before dispatching your order to confirm whether you wish to proceed.

4. Orders & Payment

By placing an order, you agree that:

  • All information you provide is accurate and complete.

  • You are authorised to use the payment method provided.

  • Payment must be made in full before dispatch.

We reserve the right to cancel orders where:

  • Payment is not received.

  • The product is no longer available.

  • There is a pricing or listing error.

5. Shipping & Delivery

Delivery times are estimates only and may vary due to factors beyond our control (e.g., postal delays or customs).

You are responsible for providing the correct delivery address. We are not liable for lost packages due to incorrect address details.

6. Returns & Refunds

Our Returns Policy is available [here – insert link or page reference].
In summary:

  • You have the right to cancel your order within 14 days of receipt.

  • Due to hygiene reasons, certain items such as human hair products cannot be returned unless faulty.

  • Full details are provided in our Return & Refund Policy.

7. Intellectual Property

All content on this website (including logos, text, images, and product designs) is the intellectual property of By Marilyn or its licensors. You may not copy, reproduce, or distribute any part of this website without our written permission.

8. Limitation of Liability

We do our best to ensure a safe and satisfactory experience. However:

  • We are not liable for indirect, incidental, or consequential losses.

  • We are not responsible for third-party websites linked from our site.

  • Our total liability for any claim shall not exceed the amount paid for the product.

9. Force Majeure

We are not liable for delays or failure to perform due to causes beyond our reasonable control, including but not limited to natural disasters, pandemics, postal strikes, or supply chain disruptions.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Updates will be posted on this page. Continued use of our website and services after changes are made constitutes acceptance of the new terms.

12. Contact

For questions or concerns about these terms, please contact us:

📧 Email: [YourEmail@example.com]
📍 Address: [Your Business Address (optional)]